Testing Measurement

[rjames]

In this tutorial you will learn about metrics used in testing, The Product Quality Measures - 1. Customer satisfaction index, 2. Delivered defect quantities, 3. Responsiveness (turnaround time) to users, 4. Product volatility, 5. Defect ratios, 6. Defect removal efficiency, 7. Complexity of delivered product, 8. Test coverage, 9. Cost of defects, 10. Costs of quality activities, 11. Re-work, 12. Reliability and Metrics for Evaluating Application System Testing.

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[Ralph]

Can you explain the component defect ratios present in the product quality measures in detail? I want to know the way of calculating defect ratios. Kindly provide idea on this.

[rachelle]

I wanted to know the factors that influence defect ratio in product quality measure. Also is there any standard range for defect ratio to be maintained for maintaining good product quality.