Employee Referral [ITIS] @ TCS BTS

*The Details of the Requirements is given below:*
*

Team Lead - 3 Positions
*

Qualification: *Graduate/Post Graduate*

Experience: *4 - 5 years*

Skills Required:

Windows NT, 2000, XP

Lotus notes 5.X and 6.X

Must be aware of basic Hardware (Desktop/ Laptop, Printers and Other
peripherals) troubleshooting skills for the 1st and 2nd level resolution

Knowledge of basic networking and good troubleshooting skills

Handling web based applications

Knowledge of any ticketing system
*

Job Description:
*

On Call 24/7

Provide input to IT Support Center Manager

Prioritize resources to work volumes

Provide technical competence across all areas of technology specifically
hardware* *and software

Lead 10-15 member team
*

L1 Tech Support - 13 Positions
*

Qualification: *Graduate/Post Graduate*

Experience: *2 - 3 years*

Skills Required:

Should have experience in Voice Support

Excellent level of technical competence across NT, 2003, 2000 and XP
technology, specifically hardware and software.

Good communication and analytical skills
*

Job Description:
*

Provide Technical Support to Clients on 24 / 7 availability - Voice Support

Handle issues related to Customer's Technical issues ranging from Simple PC
Related problems to Application related issues

Handle issues related to trouble shooting on Windows Operating System

Provide support to remote users
Pls send ur resumes to me to *2rajasekhar (AT) gmail (DOT) com*<2rajasekhar (AT) gmail (DOT) com>


Cheers ... !!!