IBM Referral walk in for TSR/CSR

[kalareddy]

Eligibility Criteria:

Excellent Communications skills
3-4 months (or more) of relevant experience in a voice-based environment in an international IT helpdesk
Good technical knowledge, especially Networking & Operating Systems

Job Description: (CSR/Senior. CSR)

Provide excellent customer service
Handle internet and telephone based customer queries
Timely resolution of critical customer requests to ensure business continuity
Handling hardware related queries related to desktops and thinkpads.
Meet SLAs on problem updates and ACD targets.
Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
ensuring the group as a whole maintains ownership of the customer’s query at all times.
Problem determination and recording of accurate details on all incoming queries and problems
Recording accurate details of all actions taken when performing call/queue management

Dates for Referral Walk-in :

September 13th, September 15th, September 20th, September 22nd, September 27th and September 29th

Time : 1100 hrs - 1300 hrs pm
@ Level '0',
Embassy Golf Links, Block C.
Intermediate Ring Road , Off Domlur- Indiranagar
Bangalore- 38

Carry resume mentioning Referral ID
Name: Mukesh Agrawal
Employee ID: 714416