Manager OPeration Opening @ Metlife in Noida

[recruitpundits]

Hi,

I am looking for Manager Operation for Metlife in Noida. Please send me your resumes @ amit.gupta@recruitingpundits.org or call me at 9958396318 if intrested.


Manager Operations

ROLE SPECIFICATION

The incumbent will be required to be a part of “Operations” function responsible for the Global Operations Support Center and will be required to report to the SDM Operations of the MetLife Global Operations Services Center

The key deliverables of the role will include but will not be restricted to the details below:

• Build excellent business relationship with customer groups, peers and seniors.
• Ensure latest updated policies, procedures, are read & complied with at all times by self and other operations team members that are critical to success.
• Able to lead, innovate, implement best industry practices, motivate and work as a natural team-player in the business functions.
• Report, analyze and recommend Ops improvements in light of trends observed for disputes and queries.
• Root cause analysis of escalations to recommend changes in work flows, procedures, service levels based on customers demand.
• Suggest essential training & mentoring of team members resulting in building a customer satisfactory environment.
• Should be able to evolve/ specify training regimen to support process training for the processes identified for transition.

SEARCH SPECIFICATIONS

Professional from the Operations with at least 6-7 years working experience of which at least 4-5 years work experience in a BPO operations environment

Competencies / Skill requirements

• Individuals with Management Degree would be clearly preferred; past background in BPO Ops clearly desirable.
• Strong operations management ability there-by demonstrating the trends in a matrix organization.
• Strong project management skills with analytical and execution orientation; Should be capable of dealing with relationships sensitively with ability to manage conflicts adroitly
• Strong communication and presentation skills ; Ability to articulate and influence internal customers with clarity of thought process is a critical requirement
• Should be capable of building and sustaining strong relationships with his / her own team , Local Leadership , US business / process owners and Service Partners

Work timing : 4 pm to 2 am – might be required to travel.