IBM Referral walk in for TSR/CSR

[techguru]

Excellent Communications skills

3-4 months (or more) of relevant experience in a voice-based environment in an international IT helpdesk

Good technical knowledge, especially Networking & Operating Systems


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Job Description: (CSR/Senior. CSR)


Provide excellent customer service

Handle internet and telephone based customer queries

Timely resolution of critical customer requests to ensure business continuity

Handling hardware related queries related to desktops and thinkpads.

Meet SLAs on problem updates and ACD targets.

Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer’s query at all times.

Problem determination and recording of accurate details on all incoming queries and problems

Recording accurate details of all actions taken when performing call/queue management


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Dates for Referral Walk-in :

September 13th, September 15th, September 20th, September 22nd, September 27th and September 29th


Time : 1100 hrs - 1300 hrs pm

@ Level '0',

Embassy Golf Links, Block C.

Intermediate Ring Road , Off Domlur- Indiranagar

Bangalore- 38


Carry resume mentioning Referral ID


Name: Mukesh Agrawal

Employee ID: 714416


Once you attend the interview inform me on this mail ID and send me your Resume