IBM is recrutiting freshers

[techguru]

This is for IBM GlobalServices,


opening no 1:

Dates for Referral Walk-in : September 13th, September
15th, September 20th, September 22nd, September 27th
and September 29th

Time : 1100 hrs - 1300 hrs pm @ Level '0', EGL, Block
C.

Contact Person : Seema Vishwanath (Phone : 5192 6635),
Premnath Anand (Phone : 5192 7880), Mohit Bhatnagar
(Phone : 5192 6631)

Eligibility Criteria:

Excellent Communications skills

3-4 months (or more) of relevant experience in a
voice-based environment in an international IT
helpdesk

Good technical knowledge, especially Networking &
Operating Systems

Freshers with Computer certifications are also welcome

Brief Job Description: (CSR/Senior. CSR)

Provide excellent customer service

Handle internet and telephone based customer queries

Timely resolution of critical customer requests to
ensure business continuity

Handling hardware related queries related to desktops
and thinkpads.

Meet SLAs on problem updates and ACD targets.

Work as part of a team and escalate issues where
necessary to the Team Subject Matter Expert or Team
Leader ensuring the group as a whole maintains
ownership of the customer’s query at all times.

Problem determination and recording of accurate
details on all incoming queries and problems

Recording accurate details of all actions taken when
performing call/queue management

Friends,

U can use my Referal details

Name : Ashwin K Jayaraman

Emp ID : 641988



opening no 2:



Hi,

IBM is looking for freshers.

The details are as follows:

Following is requirement profile: =>Should be BE / MCA
with minimum 75% marks.

Should have exposure to Java/J2EE Programming.

Should be from recognized college/university

Year of graduation should be year 2005

Please send your resume if you qualify the above
criteria.



send ur cvs to :win_nalini@rediffmail.com