How to see incoming emails within CRM?

Peter,

yes, I send from internet.
Our Exchange server is one and the only we have.

Regards,
Vadim


"Peter Lynch" wrote:

> Are you sending test messages to the queue from the Internet. (they will not
> be delivered to the queue from internal email addresses unless you have a
> different SMTP sub domain for CRM)
>
> Is the Exchange Server with CRM router the first Exchange Server in your
> organisation to receive inbound SMTP email? ie is it the point of entry to
> the Exchange Organisation?
>
> "Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
> >I have renamed the queue to Support (the same as email alias) and it still
> > does not work.
> >
> > I wonder do the emails have to appear in CRM immediately?
> >
> > Also, it there any way to trace CRM queue emails? At thew moment there are
> > no log errors , but emails are not in CRM queue
> >
> > Regards,
> > Vadim
> >
> > "MattNC" wrote:
> >
> >> I'm not sure if it's critical that the name of the queue match the AD
> >> name,
> >> but all the queue I've ever created were. I think the main thing would be
> >> to
> >> make sure the email address is correct in the queue settings as well.
> >> --
> >> Matt Wittemann
> >> http://icu-mscrm.blogspot.com
> >>
> >>
> >> "Vadim Bogdanov" wrote:
> >>
> >> > Hi Matt,
> >> >
> >> > yes the account is desabled in AD.
> >> >
> >> > I send email to this account and neither get any error replies nor any
> >> > errors in event log.
> >> > Still emails are not shown under queue in CRM.
> >> >
> >> > Should queue NAME be tha same as AD account name?
> >> >
> >> > Regards,
> >> > Vadim
> >> >
> >> >
> >> > "MattNC" wrote:
> >> >
> >> > > This would indicate that the Exchange router has been installed. Is
> >> > > the user
> >> > > account disabled in Active Directory? It needs to be in order to
> >> > > redirect
> >> > > email to the queue.
> >> > > --
> >> > > Matt Wittemann
> >> > > http://icu-mscrm.blogspot.com
> >> > >
> >> > >
> >> > > "Vadim Bogdanov" wrote:
> >> > >
> >> > > > Matt, not sure.
> >> > > >
> >> > > > At the moment mesages can be sent out of CRM. Does this mean that
> >> > > > router was
> >> > > > installed?
> >> > > >
> >> > > > Regards,
> >> > > > Vadim
> >> > > >
> >> > > > "MattNC" wrote:
> >> > > >
> >> > > > > Have you installed the CRM Exchange Router?
> >> > > > > --
> >> > > > > Matt Wittemann
> >> > > > > http://icu-mscrm.blogspot.com
> >> > > > >
> >> > > > >
> >> > > > > "Vadim Bogdanov" wrote:
> >> > > > >
> >> > > > > > Hi Matt,
> >> > > > > >
> >> > > > > > I have created a queue user in Exchange according to manual.
> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
> >> > > > > >
> >> > > > > > What may be the reason for this?
> >> > > > > >
> >> > > > > > thanks,
> >> > > > > > Vadim
> >> > > > > >
> >> > > > > > "MattNC" wrote:
> >> > > > > >
> >> > > > > > > Assuming you have set up the queue (creating a disabled user
> >> > > > > > > account in
> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
> >> > > > > > > etc., and added the
> >> > > > > > > queue via the business unit settings > queue > New Queue),
> >> > > > > > > then you should be
> >> > > > > > > able to see the queue in the Workplace module of CRM.
> >> > > > > > > Detailed step-by-step
> >> > > > > > > instructions for seting up queues is in the Implementation
> >> > > > > > > Guide that you
> >> > > > > > > will find on the CRM installation CDs.
> >> > > > > > > --
> >> > > > > > > Matt Wittemann
> >> > > > > > > http://icu-mscrm.blogspot.com
> >> > > > > > >
> >> > > > > > >
> >> > > > > > > "Vadim Bogdanov" wrote:
> >> > > > > > >
> >> > > > > > > > Hi all,
> >> > > > > > > >
> >> > > > > > > > where can I read how to setup CRM so we can see incoming
> >> > > > > > > > emails for a given
> >> > > > > > > > accounts (ex, support@..) in a queue?
> >> > > > > > > >
> >> > > > > > > > We have already configured a queue and can send mails OUT
> >> > > > > > > > of CRM.
> >> > > > > > > >
> >> > > > > > > > Regards,
> >> > > > > > > > Vadim
>
>
>

Maybe I can get some info from Message tracker center?

I have seen my test emails and traces for them but cannot understand whether
it is right or wrong.

Regards,
Vadim

"Peter Lynch" wrote:

> Are you sending test messages to the queue from the Internet. (they will not
> be delivered to the queue from internal email addresses unless you have a
> different SMTP sub domain for CRM)
>
> Is the Exchange Server with CRM router the first Exchange Server in your
> organisation to receive inbound SMTP email? ie is it the point of entry to
> the Exchange Organisation?
>
> "Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
> >I have renamed the queue to Support (the same as email alias) and it still
> > does not work.
> >
> > I wonder do the emails have to appear in CRM immediately?
> >
> > Also, it there any way to trace CRM queue emails? At thew moment there are
> > no log errors , but emails are not in CRM queue
> >
> > Regards,
> > Vadim
> >
> > "MattNC" wrote:
> >
> >> I'm not sure if it's critical that the name of the queue match the AD
> >> name,
> >> but all the queue I've ever created were. I think the main thing would be
> >> to
> >> make sure the email address is correct in the queue settings as well.
> >> --
> >> Matt Wittemann
> >> http://icu-mscrm.blogspot.com
> >>
> >>
> >> "Vadim Bogdanov" wrote:
> >>
> >> > Hi Matt,
> >> >
> >> > yes the account is desabled in AD.
> >> >
> >> > I send email to this account and neither get any error replies nor any
> >> > errors in event log.
> >> > Still emails are not shown under queue in CRM.
> >> >
> >> > Should queue NAME be tha same as AD account name?
> >> >
> >> > Regards,
> >> > Vadim
> >> >
> >> >
> >> > "MattNC" wrote:
> >> >
> >> > > This would indicate that the Exchange router has been installed. Is
> >> > > the user
> >> > > account disabled in Active Directory? It needs to be in order to
> >> > > redirect
> >> > > email to the queue.
> >> > > --
> >> > > Matt Wittemann
> >> > > http://icu-mscrm.blogspot.com
> >> > >
> >> > >
> >> > > "Vadim Bogdanov" wrote:
> >> > >
> >> > > > Matt, not sure.
> >> > > >
> >> > > > At the moment mesages can be sent out of CRM. Does this mean that
> >> > > > router was
> >> > > > installed?
> >> > > >
> >> > > > Regards,
> >> > > > Vadim
> >> > > >
> >> > > > "MattNC" wrote:
> >> > > >
> >> > > > > Have you installed the CRM Exchange Router?
> >> > > > > --
> >> > > > > Matt Wittemann
> >> > > > > http://icu-mscrm.blogspot.com
> >> > > > >
> >> > > > >
> >> > > > > "Vadim Bogdanov" wrote:
> >> > > > >
> >> > > > > > Hi Matt,
> >> > > > > >
> >> > > > > > I have created a queue user in Exchange according to manual.
> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
> >> > > > > >
> >> > > > > > What may be the reason for this?
> >> > > > > >
> >> > > > > > thanks,
> >> > > > > > Vadim
> >> > > > > >
> >> > > > > > "MattNC" wrote:
> >> > > > > >
> >> > > > > > > Assuming you have set up the queue (creating a disabled user
> >> > > > > > > account in
> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
> >> > > > > > > etc., and added the
> >> > > > > > > queue via the business unit settings > queue > New Queue),
> >> > > > > > > then you should be
> >> > > > > > > able to see the queue in the Workplace module of CRM.
> >> > > > > > > Detailed step-by-step
> >> > > > > > > instructions for seting up queues is in the Implementation
> >> > > > > > > Guide that you
> >> > > > > > > will find on the CRM installation CDs.
> >> > > > > > > --
> >> > > > > > > Matt Wittemann
> >> > > > > > > http://icu-mscrm.blogspot.com
> >> > > > > > >
> >> > > > > > >
> >> > > > > > > "Vadim Bogdanov" wrote:
> >> > > > > > >
> >> > > > > > > > Hi all,
> >> > > > > > > >
> >> > > > > > > > where can I read how to setup CRM so we can see incoming
> >> > > > > > > > emails for a given
> >> > > > > > > > accounts (ex, support@..) in a queue?
> >> > > > > > > >
> >> > > > > > > > We have already configured a queue and can send mails OUT
> >> > > > > > > > of CRM.
> >> > > > > > > >
> >> > > > > > > > Regards,
> >> > > > > > > > Vadim
>
>
>

Sorry, no more suggestions...


"Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
news:6611E2F2-FED5-45F3-9570-D1A460EFF911@microsoft.com...
> Maybe I can get some info from Message tracker center?
>
> I have seen my test emails and traces for them but cannot understand
> whether
> it is right or wrong.
>
> Regards,
> Vadim
>
> "Peter Lynch" wrote:
>
>> Are you sending test messages to the queue from the Internet. (they will
>> not
>> be delivered to the queue from internal email addresses unless you have a
>> different SMTP sub domain for CRM)
>>
>> Is the Exchange Server with CRM router the first Exchange Server in your
>> organisation to receive inbound SMTP email? ie is it the point of entry
>> to
>> the Exchange Organisation?
>>
>> "Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in
>> message
>> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
>> >I have renamed the queue to Support (the same as email alias) and it
>> >still
>> > does not work.
>> >
>> > I wonder do the emails have to appear in CRM immediately?
>> >
>> > Also, it there any way to trace CRM queue emails? At thew moment there
>> > are
>> > no log errors , but emails are not in CRM queue
>> >
>> > Regards,
>> > Vadim
>> >
>> > "MattNC" wrote:
>> >
>> >> I'm not sure if it's critical that the name of the queue match the AD
>> >> name,
>> >> but all the queue I've ever created were. I think the main thing would
>> >> be
>> >> to
>> >> make sure the email address is correct in the queue settings as well.
>> >> --
>> >> Matt Wittemann
>> >> http://icu-mscrm.blogspot.com
>> >>
>> >>
>> >> "Vadim Bogdanov" wrote:
>> >>
>> >> > Hi Matt,
>> >> >
>> >> > yes the account is desabled in AD.
>> >> >
>> >> > I send email to this account and neither get any error replies nor
>> >> > any
>> >> > errors in event log.
>> >> > Still emails are not shown under queue in CRM.
>> >> >
>> >> > Should queue NAME be tha same as AD account name?
>> >> >
>> >> > Regards,
>> >> > Vadim
>> >> >
>> >> >
>> >> > "MattNC" wrote:
>> >> >
>> >> > > This would indicate that the Exchange router has been installed.
>> >> > > Is
>> >> > > the user
>> >> > > account disabled in Active Directory? It needs to be in order to
>> >> > > redirect
>> >> > > email to the queue.
>> >> > > --
>> >> > > Matt Wittemann
>> >> > > http://icu-mscrm.blogspot.com
>> >> > >
>> >> > >
>> >> > > "Vadim Bogdanov" wrote:
>> >> > >
>> >> > > > Matt, not sure.
>> >> > > >
>> >> > > > At the moment mesages can be sent out of CRM. Does this mean
>> >> > > > that
>> >> > > > router was
>> >> > > > installed?
>> >> > > >
>> >> > > > Regards,
>> >> > > > Vadim
>> >> > > >
>> >> > > > "MattNC" wrote:
>> >> > > >
>> >> > > > > Have you installed the CRM Exchange Router?
>> >> > > > > --
>> >> > > > > Matt Wittemann
>> >> > > > > http://icu-mscrm.blogspot.com
>> >> > > > >
>> >> > > > >
>> >> > > > > "Vadim Bogdanov" wrote:
>> >> > > > >
>> >> > > > > > Hi Matt,
>> >> > > > > >
>> >> > > > > > I have created a queue user in Exchange according to manual.
>> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
>> >> > > > > >
>> >> > > > > > What may be the reason for this?
>> >> > > > > >
>> >> > > > > > thanks,
>> >> > > > > > Vadim
>> >> > > > > >
>> >> > > > > > "MattNC" wrote:
>> >> > > > > >
>> >> > > > > > > Assuming you have set up the queue (creating a disabled
>> >> > > > > > > user
>> >> > > > > > > account in
>> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
>> >> > > > > > > etc., and added the
>> >> > > > > > > queue via the business unit settings > queue > New Queue),
>> >> > > > > > > then you should be
>> >> > > > > > > able to see the queue in the Workplace module of CRM.
>> >> > > > > > > Detailed step-by-step
>> >> > > > > > > instructions for seting up queues is in the Implementation
>> >> > > > > > > Guide that you
>> >> > > > > > > will find on the CRM installation CDs.
>> >> > > > > > > --
>> >> > > > > > > Matt Wittemann
>> >> > > > > > > http://icu-mscrm.blogspot.com
>> >> > > > > > >
>> >> > > > > > >
>> >> > > > > > > "Vadim Bogdanov" wrote:
>> >> > > > > > >
>> >> > > > > > > > Hi all,
>> >> > > > > > > >
>> >> > > > > > > > where can I read how to setup CRM so we can see incoming
>> >> > > > > > > > emails for a given
>> >> > > > > > > > accounts (ex, support@..) in a queue?
>> >> > > > > > > >
>> >> > > > > > > > We have already configured a queue and can send mails
>> >> > > > > > > > OUT
>> >> > > > > > > > of CRM.
>> >> > > > > > > >
>> >> > > > > > > > Regards,
>> >> > > > > > > > Vadim
>>
>>
>>

Shot in the dark, but have you tried re-booting the Exchange box? If you had
previoulsy used the email alias and accessed the mailbox prior to disabling the
user, Echange will cache some of that info and cause problems with the router.

Matt Parks
MVP - Microsoft CRM

----------------------------------------
----------------------------------------
On Thu, 4 Aug 2005 17:59:46 +0100, "Peter Lynch"
<peter.lynch@optevia.com.SPAMFREE> wrote:

Sorry, no more suggestions...


"Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in message
news:6611E2F2-FED5-45F3-9570-D1A460EFF911@microsoft.com...
> Maybe I can get some info from Message tracker center?
>
> I have seen my test emails and traces for them but cannot understand
> whether
> it is right or wrong.
>
> Regards,
> Vadim
>
> "Peter Lynch" wrote:
>
>> Are you sending test messages to the queue from the Internet. (they will
>> not
>> be delivered to the queue from internal email addresses unless you have a
>> different SMTP sub domain for CRM)
>>
>> Is the Exchange Server with CRM router the first Exchange Server in your
>> organisation to receive inbound SMTP email? ie is it the point of entry
>> to
>> the Exchange Organisation?
>>
>> "Vadim Bogdanov" <VadimBogdanov@discussions.microsoft.com> wrote in
>> message
>> news:1884B15C-6837-4C90-992C-E3B25B0FD38A@microsoft.com...
>> >I have renamed the queue to Support (the same as email alias) and it
>> >still
>> > does not work.
>> >
>> > I wonder do the emails have to appear in CRM immediately?
>> >
>> > Also, it there any way to trace CRM queue emails? At thew moment there
>> > are
>> > no log errors , but emails are not in CRM queue
>> >
>> > Regards,
>> > Vadim
>> >
>> > "MattNC" wrote:
>> >
>> >> I'm not sure if it's critical that the name of the queue match the AD
>> >> name,
>> >> but all the queue I've ever created were. I think the main thing would
>> >> be
>> >> to
>> >> make sure the email address is correct in the queue settings as well.
>> >> --
>> >> Matt Wittemann
>> >> http://icu-mscrm.blogspot.com
>> >>
>> >>
>> >> "Vadim Bogdanov" wrote:
>> >>
>> >> > Hi Matt,
>> >> >
>> >> > yes the account is desabled in AD.
>> >> >
>> >> > I send email to this account and neither get any error replies nor
>> >> > any
>> >> > errors in event log.
>> >> > Still emails are not shown under queue in CRM.
>> >> >
>> >> > Should queue NAME be tha same as AD account name?
>> >> >
>> >> > Regards,
>> >> > Vadim
>> >> >
>> >> >
>> >> > "MattNC" wrote:
>> >> >
>> >> > > This would indicate that the Exchange router has been installed.
>> >> > > Is
>> >> > > the user
>> >> > > account disabled in Active Directory? It needs to be in order to
>> >> > > redirect
>> >> > > email to the queue.
>> >> > > --
>> >> > > Matt Wittemann
>> >> > > http://icu-mscrm.blogspot.com
>> >> > >
>> >> > >
>> >> > > "Vadim Bogdanov" wrote:
>> >> > >
>> >> > > > Matt, not sure.
>> >> > > >
>> >> > > > At the moment mesages can be sent out of CRM. Does this mean
>> >> > > > that
>> >> > > > router was
>> >> > > > installed?
>> >> > > >
>> >> > > > Regards,
>> >> > > > Vadim
>> >> > > >
>> >> > > > "MattNC" wrote:
>> >> > > >
>> >> > > > > Have you installed the CRM Exchange Router?
>> >> > > > > --
>> >> > > > > Matt Wittemann
>> >> > > > > http://icu-mscrm.blogspot.com
>> >> > > > >
>> >> > > > >
>> >> > > > > "Vadim Bogdanov" wrote:
>> >> > > > >
>> >> > > > > > Hi Matt,
>> >> > > > > >
>> >> > > > > > I have created a queue user in Exchange according to manual.
>> >> > > > > > Still mesages sent to this user do not appear in CRM queue.
>> >> > > > > >
>> >> > > > > > What may be the reason for this?
>> >> > > > > >
>> >> > > > > > thanks,
>> >> > > > > > Vadim
>> >> > > > > >
>> >> > > > > > "MattNC" wrote:
>> >> > > > > >
>> >> > > > > > > Assuming you have set up the queue (creating a disabled
>> >> > > > > > > user
>> >> > > > > > > account in
>> >> > > > > > > Active Directory, added CRMEmailEnabled custom attribute,
>> >> > > > > > > etc., and added the
>> >> > > > > > > queue via the business unit settings > queue > New Queue),
>> >> > > > > > > then you should be
>> >> > > > > > > able to see the queue in the Workplace module of CRM.
>> >> > > > > > > Detailed step-by-step
>> >> > > > > > > instructions for seting up queues is in the Implementation
>> >> > > > > > > Guide that you
>> >> > > > > > > will find on the CRM installation CDs.
>> >> > > > > > > --
>> >> > > > > > > Matt Wittemann
>> >> > > > > > > http://icu-mscrm.blogspot.com
>> >> > > > > > >
>> >> > > > > > >
>> >> > > > > > > "Vadim Bogdanov" wrote:
>> >> > > > > > >
>> >> > > > > > > > Hi all,
>> >> > > > > > > >
>> >> > > > > > > > where can I read how to setup CRM so we can see incoming
>> >> > > > > > > > emails for a given
>> >> > > > > > > > accounts (ex, support@..) in a queue?
>> >> > > > > > > >
>> >> > > > > > > > We have already configured a queue and can send mails
>> >> > > > > > > > OUT
>> >> > > > > > > > of CRM.
>> >> > > > > > > >
>> >> > > > > > > > Regards,
>> >> > > > > > > > Vadim
>>
>>
>>

Vadim,

Did you resolve this issue? Can all of the CRM users receive the messages,
but not the CRM queues? Can you send from the Queue user but not receive?
Please let me know if you resolved the issue, as I am facing the same problem
here now.

"Vadim Bogdanov" wrote:

> Hi all,
>
> where can I read how to setup CRM so we can see incoming emails for a given
> accounts (ex, support@..) in a queue?
>
> We have already configured a queue and can send mails OUT of CRM.
>
> Regards,
> Vadim

Hi,

Can you please advise if / how this problem was resolved for you?
We are implementing CRM 3, and have the same issue. We can mail out of CRM
ok, but not receive the emails into the queue. We can see the mail in
Exchange.

We disabled the AD user after running the rules deployment wizard as advised
in previous posts. All other advise given to Vadim in this thread also
followed.



"RMONTJH" wrote:

> Vadim,
>
> Did you resolve this issue? Can all of the CRM users receive the messages,
> but not the CRM queues? Can you send from the Queue user but not receive?
> Please let me know if you resolved the issue, as I am facing the same problem
> here now.
>
> "Vadim Bogdanov" wrote:
>
> > Hi all,
> >
> > where can I read how to setup CRM so we can see incoming emails for a given
> > accounts (ex, support@..) in a queue?
> >
> > We have already configured a queue and can send mails OUT of CRM.
> >
> > Regards,
> > Vadim