Outlook Client CRM 3.0 Woes

We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
and offer it as a hosted solution.

We have the CRM server installed (without issue) and the web interface seems
to be working without issue.

We are now trying to get the CRM 3.0 Outlook client working on a Windows
2003 terminal server which the CRM 3.0 documentation states is a supported
configuration, but we we keep getting the folowing error. We did an
administrative install on our file server and then ran the install as a user
with admin rights on the terminal server. The client install ran without
issue. When we start Outlook (2003 SP2) we get the following error in a popup
dialog.

An error occurred loading Microsoft CRM
functionality. Try restarting Microsoft Outlook or contact your system admin
if errors persist.

Checking the application log the following error is logged.

An error occurred retrieving Microsoft CRM synchronization settings from the
server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
Function=CAddin::HrActivateAddin. Line=595.

MSCRM appears as a folder choice on the left navigation menu, but it has
almost no options/choices available. The CRM toolbar is completly greyed out
and the menu bar CRM option is greyed out.

Can anyone help point us in the right direction?

Try this in the Outlook window:

Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
Add-in and add it again.

You should find the crmaddin dll in the bin folder in Microsoft CRM folder.

Hope this helps!

"TorusGroup" wrote:

> We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> and offer it as a hosted solution.
>
> We have the CRM server installed (without issue) and the web interface seems
> to be working without issue.
>
> We are now trying to get the CRM 3.0 Outlook client working on a Windows
> 2003 terminal server which the CRM 3.0 documentation states is a supported
> configuration, but we we keep getting the folowing error. We did an
> administrative install on our file server and then ran the install as a user
> with admin rights on the terminal server. The client install ran without
> issue. When we start Outlook (2003 SP2) we get the following error in a popup
> dialog.
>
> An error occurred loading Microsoft CRM
> functionality. Try restarting Microsoft Outlook or contact your system admin
> if errors persist.
>
> Checking the application log the following error is logged.
>
> An error occurred retrieving Microsoft CRM synchronization settings from the
> server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> Function=CAddin::HrActivateAddin. Line=595.
>
> MSCRM appears as a folder choice on the left navigation menu, but it has
> almost no options/choices available. The CRM toolbar is completly greyed out
> and the menu bar CRM option is greyed out.
>
> Can anyone help point us in the right direction?
>

Did not help. Still getting the same error in the popup dialog box and in the
application error log.

"Niths" wrote:

> Try this in the Outlook window:
>
> Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> Add-in and add it again.
>
> You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
>
> Hope this helps!
>
> "TorusGroup" wrote:
>
> > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > and offer it as a hosted solution.
> >
> > We have the CRM server installed (without issue) and the web interface seems
> > to be working without issue.
> >
> > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > configuration, but we we keep getting the folowing error. We did an
> > administrative install on our file server and then ran the install as a user
> > with admin rights on the terminal server. The client install ran without
> > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > dialog.
> >
> > An error occurred loading Microsoft CRM
> > functionality. Try restarting Microsoft Outlook or contact your system admin
> > if errors persist.
> >
> > Checking the application log the following error is logged.
> >
> > An error occurred retrieving Microsoft CRM synchronization settings from the
> > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > Function=CAddin::HrActivateAddin. Line=595.
> >
> > MSCRM appears as a folder choice on the left navigation menu, but it has
> > almost no options/choices available. The CRM toolbar is completly greyed out
> > and the menu bar CRM option is greyed out.
> >
> > Can anyone help point us in the right direction?
> >

OK.
Since this is the first time you are installing SFO, i dont think it could
be a registry issue.

Try repairing the installation...

"TorusGroup" wrote:

> Did not help. Still getting the same error in the popup dialog box and in the
> application error log.
>
> "Niths" wrote:
>
> > Try this in the Outlook window:
> >
> > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > Add-in and add it again.
> >
> > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> >
> > Hope this helps!
> >
> > "TorusGroup" wrote:
> >
> > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > and offer it as a hosted solution.
> > >
> > > We have the CRM server installed (without issue) and the web interface seems
> > > to be working without issue.
> > >
> > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > configuration, but we we keep getting the folowing error. We did an
> > > administrative install on our file server and then ran the install as a user
> > > with admin rights on the terminal server. The client install ran without
> > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > dialog.
> > >
> > > An error occurred loading Microsoft CRM
> > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > if errors persist.
> > >
> > > Checking the application log the following error is logged.
> > >
> > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > Function=CAddin::HrActivateAddin. Line=595.
> > >
> > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > and the menu bar CRM option is greyed out.
> > >
> > > Can anyone help point us in the right direction?
> > >

We have the same issue with the Outlook Laptop Client. I've done the afore
mentioned steps - including repairing - to no avail.
--
-Dean F.


"Niths" wrote:

> OK.
> Since this is the first time you are installing SFO, i dont think it could
> be a registry issue.
>
> Try repairing the installation...
>
> "TorusGroup" wrote:
>
> > Did not help. Still getting the same error in the popup dialog box and in the
> > application error log.
> >
> > "Niths" wrote:
> >
> > > Try this in the Outlook window:
> > >
> > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > Add-in and add it again.
> > >
> > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > >
> > > Hope this helps!
> > >
> > > "TorusGroup" wrote:
> > >
> > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > and offer it as a hosted solution.
> > > >
> > > > We have the CRM server installed (without issue) and the web interface seems
> > > > to be working without issue.
> > > >
> > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > configuration, but we we keep getting the folowing error. We did an
> > > > administrative install on our file server and then ran the install as a user
> > > > with admin rights on the terminal server. The client install ran without
> > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > dialog.
> > > >
> > > > An error occurred loading Microsoft CRM
> > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > if errors persist.
> > > >
> > > > Checking the application log the following error is logged.
> > > >
> > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > Function=CAddin::HrActivateAddin. Line=595.
> > > >
> > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > and the menu bar CRM option is greyed out.
> > > >
> > > > Can anyone help point us in the right direction?
> > > >

Well, i had a tough time installing SFO 3.0 just yesterday! But i finally
managed to get it done, CRM toolbar and all!

Are you getting any errors/warnings during the installation??? There is one
particularly difficult one to get around - the cannot connect to server
warning.

"Dean Flaming" wrote:

> We have the same issue with the Outlook Laptop Client. I've done the afore
> mentioned steps - including repairing - to no avail.
> --
> -Dean F.
>
>
> "Niths" wrote:
>
> > OK.
> > Since this is the first time you are installing SFO, i dont think it could
> > be a registry issue.
> >
> > Try repairing the installation...
> >
> > "TorusGroup" wrote:
> >
> > > Did not help. Still getting the same error in the popup dialog box and in the
> > > application error log.
> > >
> > > "Niths" wrote:
> > >
> > > > Try this in the Outlook window:
> > > >
> > > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > > Add-in and add it again.
> > > >
> > > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > > >
> > > > Hope this helps!
> > > >
> > > > "TorusGroup" wrote:
> > > >
> > > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > > and offer it as a hosted solution.
> > > > >
> > > > > We have the CRM server installed (without issue) and the web interface seems
> > > > > to be working without issue.
> > > > >
> > > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > > configuration, but we we keep getting the folowing error. We did an
> > > > > administrative install on our file server and then ran the install as a user
> > > > > with admin rights on the terminal server. The client install ran without
> > > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > > dialog.
> > > > >
> > > > > An error occurred loading Microsoft CRM
> > > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > > if errors persist.
> > > > >
> > > > > Checking the application log the following error is logged.
> > > > >
> > > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > > Function=CAddin::HrActivateAddin. Line=595.
> > > > >
> > > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > > and the menu bar CRM option is greyed out.
> > > > >
> > > > > Can anyone help point us in the right direction?
> > > > >

The only warning I got when installing it is that my laptop is not a member
of the domain.

Currently, the error I get is when starting Outlook - which I've typed below
- and is one which I'm sure many of us are now familiar with.

----BEGIN ERROR TEXT----
An error occurred loading Microsoft CRM functionality.
Try restarting Microsoft Outlook.
Contact your system administrator if errors persist.
-----END ERROR TEXT-----

But the funny thing is, it was working great for a long time. Then, we
switched from a test CRM server to a production CRM server and I was forced
to uninstall and reinstall again - as just changing the registry keys will
not work - and now it doesn't work at all now.

On my system, I've uninstalled both SFO and MSDE and wiped those folders and
registry keys and then reinstalled. My co-worker actually completely wiped
and rebuilt his laptop to no avail. He finally joined it to the domain and
used the full desktop client.


-Dean F.


"Niths" wrote:

> Well, i had a tough time installing SFO 3.0 just yesterday! But i finally
> managed to get it done, CRM toolbar and all!
>
> Are you getting any errors/warnings during the installation??? There is one
> particularly difficult one to get around - the cannot connect to server
> warning.
>
> "Dean Flaming" wrote:
>
> > We have the same issue with the Outlook Laptop Client. I've done the afore
> > mentioned steps - including repairing - to no avail.
> > --
> > -Dean F.
> >
> >
> > "Niths" wrote:
> >
> > > OK.
> > > Since this is the first time you are installing SFO, i dont think it could
> > > be a registry issue.
> > >
> > > Try repairing the installation...
> > >
> > > "TorusGroup" wrote:
> > >
> > > > Did not help. Still getting the same error in the popup dialog box and in the
> > > > application error log.
> > > >
> > > > "Niths" wrote:
> > > >
> > > > > Try this in the Outlook window:
> > > > >
> > > > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > > > Add-in and add it again.
> > > > >
> > > > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > > > >
> > > > > Hope this helps!
> > > > >
> > > > > "TorusGroup" wrote:
> > > > >
> > > > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > > > and offer it as a hosted solution.
> > > > > >
> > > > > > We have the CRM server installed (without issue) and the web interface seems
> > > > > > to be working without issue.
> > > > > >
> > > > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > > > configuration, but we we keep getting the folowing error. We did an
> > > > > > administrative install on our file server and then ran the install as a user
> > > > > > with admin rights on the terminal server. The client install ran without
> > > > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > > > dialog.
> > > > > >
> > > > > > An error occurred loading Microsoft CRM
> > > > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > > > if errors persist.
> > > > > >
> > > > > > Checking the application log the following error is logged.
> > > > > >
> > > > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > > > Function=CAddin::HrActivateAddin. Line=595.
> > > > > >
> > > > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > > > and the menu bar CRM option is greyed out.
> > > > > >
> > > > > > Can anyone help point us in the right direction?
> > > > > >

Additionally, my Application Event Log shows the following events whenever I
try and launch Outlook.

Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 16940
Date: 12/21/2005
Time: 8:54:22 AM
User: N/A
Computer: COMPUTERNAME
Description:
A problem occurred retrieving information from the Microsoft CRM server.
Check network credentials and network connections and try again.
HR=0x80004005. Context=. Function=CAddin::HrInitializeUI. Line=103.

Event Type: Error
Event Source: MSCRMAddin
Event Category: None
Event ID: 16930
Date: 12/21/2005
Time: 8:54:22 AM
User: N/A
Computer: COMPUTERNAME
Description:
Initialization of the Microsoft CRM UI failed. Try restarting Microsoft
Outlook. HR=0x80004005. Context=. Function=CAddin::HrActivateAddin. Line=505.


The 16940 event entry has me curious as I'm not a member of the domain. The
odd thing is that I have cached my credentials to the CRM server and
authentication to it is instantaneous. I'll mess around with my
authentication settings to see if this is the case.

Also, on a side note, I've disabled the laptop's software firewall - again
to no avail.


-Dean F.


"Dean Flaming" wrote:

> The only warning I got when installing it is that my laptop is not a member
> of the domain.
>
> Currently, the error I get is when starting Outlook - which I've typed below
> - and is one which I'm sure many of us are now familiar with.
>
> ----BEGIN ERROR TEXT----
> An error occurred loading Microsoft CRM functionality.
> Try restarting Microsoft Outlook.
> Contact your system administrator if errors persist.
> -----END ERROR TEXT-----
>
> But the funny thing is, it was working great for a long time. Then, we
> switched from a test CRM server to a production CRM server and I was forced
> to uninstall and reinstall again - as just changing the registry keys will
> not work - and now it doesn't work at all now.
>
> On my system, I've uninstalled both SFO and MSDE and wiped those folders and
> registry keys and then reinstalled. My co-worker actually completely wiped
> and rebuilt his laptop to no avail. He finally joined it to the domain and
> used the full desktop client.
>
>
> -Dean F.
>
>
> "Niths" wrote:
>
> > Well, i had a tough time installing SFO 3.0 just yesterday! But i finally
> > managed to get it done, CRM toolbar and all!
> >
> > Are you getting any errors/warnings during the installation??? There is one
> > particularly difficult one to get around - the cannot connect to server
> > warning.
> >
> > "Dean Flaming" wrote:
> >
> > > We have the same issue with the Outlook Laptop Client. I've done the afore
> > > mentioned steps - including repairing - to no avail.
> > > --
> > > -Dean F.
> > >
> > >
> > > "Niths" wrote:
> > >
> > > > OK.
> > > > Since this is the first time you are installing SFO, i dont think it could
> > > > be a registry issue.
> > > >
> > > > Try repairing the installation...
> > > >
> > > > "TorusGroup" wrote:
> > > >
> > > > > Did not help. Still getting the same error in the popup dialog box and in the
> > > > > application error log.
> > > > >
> > > > > "Niths" wrote:
> > > > >
> > > > > > Try this in the Outlook window:
> > > > > >
> > > > > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > > > > Add-in and add it again.
> > > > > >
> > > > > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > > > > >
> > > > > > Hope this helps!
> > > > > >
> > > > > > "TorusGroup" wrote:
> > > > > >
> > > > > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > > > > and offer it as a hosted solution.
> > > > > > >
> > > > > > > We have the CRM server installed (without issue) and the web interface seems
> > > > > > > to be working without issue.
> > > > > > >
> > > > > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > > > > configuration, but we we keep getting the folowing error. We did an
> > > > > > > administrative install on our file server and then ran the install as a user
> > > > > > > with admin rights on the terminal server. The client install ran without
> > > > > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > > > > dialog.
> > > > > > >
> > > > > > > An error occurred loading Microsoft CRM
> > > > > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > > > > if errors persist.
> > > > > > >
> > > > > > > Checking the application log the following error is logged.
> > > > > > >
> > > > > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > > > > Function=CAddin::HrActivateAddin. Line=595.
> > > > > > >
> > > > > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > > > > and the menu bar CRM option is greyed out.
> > > > > > >
> > > > > > > Can anyone help point us in the right direction?
> > > > > > >

Well, let's try out a few other things then.

1. Can you remove all the outlook profiles from the laptop other than the
default profile? Maybe you can delete all the profiles and reconfigure the
default profile.

2. To find out if its really a domain issue, you could add the laptop to the
domain (for right now) and try installing the laptop client and see if that
works.

3. Add the CRM server to trusted sites in the Internet
Options->Tools->security settings.

All the best!
Niths

"Dean Flaming" wrote:

> The only warning I got when installing it is that my laptop is not a member
> of the domain.
>
> Currently, the error I get is when starting Outlook - which I've typed below
> - and is one which I'm sure many of us are now familiar with.
>
> ----BEGIN ERROR TEXT----
> An error occurred loading Microsoft CRM functionality.
> Try restarting Microsoft Outlook.
> Contact your system administrator if errors persist.
> -----END ERROR TEXT-----
>
> But the funny thing is, it was working great for a long time. Then, we
> switched from a test CRM server to a production CRM server and I was forced
> to uninstall and reinstall again - as just changing the registry keys will
> not work - and now it doesn't work at all now.
>
> On my system, I've uninstalled both SFO and MSDE and wiped those folders and
> registry keys and then reinstalled. My co-worker actually completely wiped
> and rebuilt his laptop to no avail. He finally joined it to the domain and
> used the full desktop client.
>
>
> -Dean F.
>
>
> "Niths" wrote:
>
> > Well, i had a tough time installing SFO 3.0 just yesterday! But i finally
> > managed to get it done, CRM toolbar and all!
> >
> > Are you getting any errors/warnings during the installation??? There is one
> > particularly difficult one to get around - the cannot connect to server
> > warning.
> >
> > "Dean Flaming" wrote:
> >
> > > We have the same issue with the Outlook Laptop Client. I've done the afore
> > > mentioned steps - including repairing - to no avail.
> > > --
> > > -Dean F.
> > >
> > >
> > > "Niths" wrote:
> > >
> > > > OK.
> > > > Since this is the first time you are installing SFO, i dont think it could
> > > > be a registry issue.
> > > >
> > > > Try repairing the installation...
> > > >
> > > > "TorusGroup" wrote:
> > > >
> > > > > Did not help. Still getting the same error in the popup dialog box and in the
> > > > > application error log.
> > > > >
> > > > > "Niths" wrote:
> > > > >
> > > > > > Try this in the Outlook window:
> > > > > >
> > > > > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > > > > Add-in and add it again.
> > > > > >
> > > > > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > > > > >
> > > > > > Hope this helps!
> > > > > >
> > > > > > "TorusGroup" wrote:
> > > > > >
> > > > > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > > > > and offer it as a hosted solution.
> > > > > > >
> > > > > > > We have the CRM server installed (without issue) and the web interface seems
> > > > > > > to be working without issue.
> > > > > > >
> > > > > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > > > > configuration, but we we keep getting the folowing error. We did an
> > > > > > > administrative install on our file server and then ran the install as a user
> > > > > > > with admin rights on the terminal server. The client install ran without
> > > > > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > > > > dialog.
> > > > > > >
> > > > > > > An error occurred loading Microsoft CRM
> > > > > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > > > > if errors persist.
> > > > > > >
> > > > > > > Checking the application log the following error is logged.
> > > > > > >
> > > > > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > > > > Function=CAddin::HrActivateAddin. Line=595.
> > > > > > >
> > > > > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > > > > and the menu bar CRM option is greyed out.
> > > > > > >
> > > > > > > Can anyone help point us in the right direction?
> > > > > > >

Answers to your questions:
1. Can you remove all the outlook profiles from the laptop other than the
default profile? Maybe you can delete all the profiles and reconfigure the
default profile.
Tried this already. Also, don't forget we also wiped a laptop COMPLETELY
and rebuilt it with no luck.

2. To find out if its really a domain issue, you could add the laptop to the
domain (for right now) and try installing the laptop client and see if that
works.
We tried this and it didn't work until we used the DESKTOP CLIENT. The SFO
did not work even in the domain.

3. Add the CRM server to trusted sites in the Internet
Options->Tools->security settings.
Already tried this and it didn't work either.

-Dean F.


"Niths" wrote:

> Well, let's try out a few other things then.
>
> 1. Can you remove all the outlook profiles from the laptop other than the
> default profile? Maybe you can delete all the profiles and reconfigure the
> default profile.
>
> 2. To find out if its really a domain issue, you could add the laptop to the
> domain (for right now) and try installing the laptop client and see if that
> works.
>
> 3. Add the CRM server to trusted sites in the Internet
> Options->Tools->security settings.
>
> All the best!
> Niths
>
> "Dean Flaming" wrote:
>
> > The only warning I got when installing it is that my laptop is not a member
> > of the domain.
> >
> > Currently, the error I get is when starting Outlook - which I've typed below
> > - and is one which I'm sure many of us are now familiar with.
> >
> > ----BEGIN ERROR TEXT----
> > An error occurred loading Microsoft CRM functionality.
> > Try restarting Microsoft Outlook.
> > Contact your system administrator if errors persist.
> > -----END ERROR TEXT-----
> >
> > But the funny thing is, it was working great for a long time. Then, we
> > switched from a test CRM server to a production CRM server and I was forced
> > to uninstall and reinstall again - as just changing the registry keys will
> > not work - and now it doesn't work at all now.
> >
> > On my system, I've uninstalled both SFO and MSDE and wiped those folders and
> > registry keys and then reinstalled. My co-worker actually completely wiped
> > and rebuilt his laptop to no avail. He finally joined it to the domain and
> > used the full desktop client.
> >
> >
> > -Dean F.
> >
> >
> > "Niths" wrote:
> >
> > > Well, i had a tough time installing SFO 3.0 just yesterday! But i finally
> > > managed to get it done, CRM toolbar and all!
> > >
> > > Are you getting any errors/warnings during the installation??? There is one
> > > particularly difficult one to get around - the cannot connect to server
> > > warning.
> > >
> > > "Dean Flaming" wrote:
> > >
> > > > We have the same issue with the Outlook Laptop Client. I've done the afore
> > > > mentioned steps - including repairing - to no avail.
> > > > --
> > > > -Dean F.
> > > >
> > > >
> > > > "Niths" wrote:
> > > >
> > > > > OK.
> > > > > Since this is the first time you are installing SFO, i dont think it could
> > > > > be a registry issue.
> > > > >
> > > > > Try repairing the installation...
> > > > >
> > > > > "TorusGroup" wrote:
> > > > >
> > > > > > Did not help. Still getting the same error in the popup dialog box and in the
> > > > > > application error log.
> > > > > >
> > > > > > "Niths" wrote:
> > > > > >
> > > > > > > Try this in the Outlook window:
> > > > > > >
> > > > > > > Tools->Options->Other->Advanced Options->COM Add-ins-> remove the MSCRM
> > > > > > > Add-in and add it again.
> > > > > > >
> > > > > > > You should find the crmaddin dll in the bin folder in Microsoft CRM folder.
> > > > > > >
> > > > > > > Hope this helps!
> > > > > > >
> > > > > > > "TorusGroup" wrote:
> > > > > > >
> > > > > > > > We have installed MS CRM 3.0 as a pilot before we roll it out to our clients
> > > > > > > > and offer it as a hosted solution.
> > > > > > > >
> > > > > > > > We have the CRM server installed (without issue) and the web interface seems
> > > > > > > > to be working without issue.
> > > > > > > >
> > > > > > > > We are now trying to get the CRM 3.0 Outlook client working on a Windows
> > > > > > > > 2003 terminal server which the CRM 3.0 documentation states is a supported
> > > > > > > > configuration, but we we keep getting the folowing error. We did an
> > > > > > > > administrative install on our file server and then ran the install as a user
> > > > > > > > with admin rights on the terminal server. The client install ran without
> > > > > > > > issue. When we start Outlook (2003 SP2) we get the following error in a popup
> > > > > > > > dialog.
> > > > > > > >
> > > > > > > > An error occurred loading Microsoft CRM
> > > > > > > > functionality. Try restarting Microsoft Outlook or contact your system admin
> > > > > > > > if errors persist.
> > > > > > > >
> > > > > > > > Checking the application log the following error is logged.
> > > > > > > >
> > > > > > > > An error occurred retrieving Microsoft CRM synchronization settings from the
> > > > > > > > server. Restart Microsoft Outlook and try again. HR=0x80040220. Context=.
> > > > > > > > Function=CAddin::HrActivateAddin. Line=595.
> > > > > > > >
> > > > > > > > MSCRM appears as a folder choice on the left navigation menu, but it has
> > > > > > > > almost no options/choices available. The CRM toolbar is completly greyed out
> > > > > > > > and the menu bar CRM option is greyed out.
> > > > > > > >
> > > > > > > > Can anyone help point us in the right direction?
> > > > > > > >