CRM menu is dim

The "CRM" menu pad in my Outlook client is dim (disabled). Does this mean my
CRM 3.0 client is not functional.

I got the message following message after installing the 3.0 client for
Outlook:
"An error occurred loading Microsoft CRM functionality. Try restarting
Microsoft Outlook. Contact your system administrator if errors persist."

Many thanks for anybody who can help.

KM

Most of the time, in my experience, this means that it cannot connect to the
CRM server.

Do you have a connection to the CRM server? Try browsing to
http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do you get?

HTH,

--
Jeffry van de Vuurst
CWR Mobility
www.cwrmobility.com
--
"krygim" <krygim@hotmail.com> wrote in message
news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
> The "CRM" menu pad in my Outlook client is dim (disabled). Does this mean
> my
> CRM 3.0 client is not functional.
>
> I got the message following message after installing the 3.0 client for
> Outlook:
> "An error occurred loading Microsoft CRM functionality. Try restarting
> Microsoft Outlook. Contact your system administrator if errors persist."
>
> Many thanks for anybody who can help.
>
> KM
>
>

Hi Jeffry,

When I browse to http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
I get the following page. Is it normal?


The following operations are supported. For a formal definition, please
review the Service Description.
a.. Execute
Executes business logic and special operations using a message-based
approach. The Execute method takes a message request class as a parameter
and returns a message response class.

b.. Retrieve
Retrieves an instance of the specified entity.

c.. RetrieveMultiple
Retrieves a collection of entity instances of the specified type, which
meet the specified conditions.

d.. Delete
Deletes the instance of the specified entity.

e.. Create
Creates an instance of an entity.

f.. Update
Updates the instance of the specified entity.

g.. Fetch
Executes a query specified in the FetchXML language. The results are
returned as an XML string.


Thanks,
KM


"Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
> Most of the time, in my experience, this means that it cannot connect to
the
> CRM server.
>
> Do you have a connection to the CRM server? Try browsing to
> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do you
get?
>
> HTH,
>
> --
> Jeffry van de Vuurst
> CWR Mobility
> www.cwrmobility.com
> --
> "krygim" <krygim@hotmail.com> wrote in message
> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
> > The "CRM" menu pad in my Outlook client is dim (disabled). Does this
mean
> > my
> > CRM 3.0 client is not functional.
> >
> > I got the message following message after installing the 3.0 client for
> > Outlook:
> > "An error occurred loading Microsoft CRM functionality. Try restarting
> > Microsoft Outlook. Contact your system administrator if errors persist."
> >
> > Many thanks for anybody who can help.
> >
> > KM
> >
> >
>
>

Yep, that means that you have access to the CRM webservice. So that's not
your problem then.

You could try to enable tracing on your client machine and see what appears
in the trace files when you start Outlook. The exact error message should
appear there.

To enable tracing on the client you add these registry keys to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
a.. TraceEnabled (dword) - set the value to 1 to turn on tracing, set the
value to 0 to turn it off again
b.. TraceDirectory (string) - this is the directory where the trace files
are stored. The directory has to exist, CRM will not create the directory.
c.. TraceCategories (string) - set the value to *:Verbose
d.. TraceCallStack (dword) - set the value to 1 if your're interested in
the stack trace
e.. TraceRefresh (dword) - set the value to 1
f.. TraceSchedule (string) - set it to one of the values of the
Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
HTH,

--
Jeffry van de Vuurst
CWR Mobility
www.cwrmobility.com
--
"krygim" <krygim@hotmail.com> wrote in message
news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
> Hi Jeffry,
>
> When I browse to
> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
> I get the following page. Is it normal?
>
>
> The following operations are supported. For a formal definition, please
> review the Service Description.
> a.. Execute
> Executes business logic and special operations using a message-based
> approach. The Execute method takes a message request class as a parameter
> and returns a message response class.
>
> b.. Retrieve
> Retrieves an instance of the specified entity.
>
> c.. RetrieveMultiple
> Retrieves a collection of entity instances of the specified type, which
> meet the specified conditions.
>
> d.. Delete
> Deletes the instance of the specified entity.
>
> e.. Create
> Creates an instance of an entity.
>
> f.. Update
> Updates the instance of the specified entity.
>
> g.. Fetch
> Executes a query specified in the FetchXML language. The results are
> returned as an XML string.
>
>
> Thanks,
> KM
>
>
> "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
>> Most of the time, in my experience, this means that it cannot connect to
> the
>> CRM server.
>>
>> Do you have a connection to the CRM server? Try browsing to
>> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do you
> get?
>>
>> HTH,
>>
>> --
>> Jeffry van de Vuurst
>> CWR Mobility
>> www.cwrmobility.com
>> --
>> "krygim" <krygim@hotmail.com> wrote in message
>> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
>> > The "CRM" menu pad in my Outlook client is dim (disabled). Does this
> mean
>> > my
>> > CRM 3.0 client is not functional.
>> >
>> > I got the message following message after installing the 3.0 client for
>> > Outlook:
>> > "An error occurred loading Microsoft CRM functionality. Try restarting
>> > Microsoft Outlook. Contact your system administrator if errors
>> > persist."
>> >
>> > Many thanks for anybody who can help.
>> >
>> > KM
>> >
>> >
>>
>>
>
>

Jeffry,

I created the required registry keys with the values that your suggested.
TraceCallStack was set to 0
TraceSchedule was set to Hourly
TraceDirectory points to c:\Program Files\Microsoft CRM, which was recreate
by the CRM Client Setup program.

I reboot the computer and start Outlook again. After the error message pops
up, I open c:\Program Files\Microsoft CRM. However no trace file is found.

Is there any other things I need to do?

Thanks,
KM


"Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
> Yep, that means that you have access to the CRM webservice. So that's not
> your problem then.
>
> You could try to enable tracing on your client machine and see what
appears
> in the trace files when you start Outlook. The exact error message should
> appear there.
>
> To enable tracing on the client you add these registry keys to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing, set
the
> value to 0 to turn it off again
> b.. TraceDirectory (string) - this is the directory where the trace
files
> are stored. The directory has to exist, CRM will not create the directory.
> c.. TraceCategories (string) - set the value to *:Verbose
> d.. TraceCallStack (dword) - set the value to 1 if your're interested in
> the stack trace
> e.. TraceRefresh (dword) - set the value to 1
> f.. TraceSchedule (string) - set it to one of the values of the
> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
> HTH,
>
> --
> Jeffry van de Vuurst
> CWR Mobility
> www.cwrmobility.com
> --
> "krygim" <krygim@hotmail.com> wrote in message
> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
> > Hi Jeffry,
> >
> > When I browse to
> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
> > I get the following page. Is it normal?
> >
> >
> > The following operations are supported. For a formal definition, please
> > review the Service Description.
> > a.. Execute
> > Executes business logic and special operations using a message-based
> > approach. The Execute method takes a message request class as a
parameter
> > and returns a message response class.
> >
> > b.. Retrieve
> > Retrieves an instance of the specified entity.
> >
> > c.. RetrieveMultiple
> > Retrieves a collection of entity instances of the specified type, which
> > meet the specified conditions.
> >
> > d.. Delete
> > Deletes the instance of the specified entity.
> >
> > e.. Create
> > Creates an instance of an entity.
> >
> > f.. Update
> > Updates the instance of the specified entity.
> >
> > g.. Fetch
> > Executes a query specified in the FetchXML language. The results are
> > returned as an XML string.
> >
> >
> > Thanks,
> > KM
> >
> >
> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> Most of the time, in my experience, this means that it cannot connect
to
> > the
> >> CRM server.
> >>
> >> Do you have a connection to the CRM server? Try browsing to
> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do you
> > get?
> >>
> >> HTH,
> >>
> >> --
> >> Jeffry van de Vuurst
> >> CWR Mobility
> >> www.cwrmobility.com
> >> --
> >> "krygim" <krygim@hotmail.com> wrote in message
> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> > The "CRM" menu pad in my Outlook client is dim (disabled). Does this
> > mean
> >> > my
> >> > CRM 3.0 client is not functional.
> >> >
> >> > I got the message following message after installing the 3.0 client
for
> >> > Outlook:
> >> > "An error occurred loading Microsoft CRM functionality. Try
restarting
> >> > Microsoft Outlook. Contact your system administrator if errors
> >> > persist."
> >> >
> >> > Many thanks for anybody who can help.
> >> >
> >> > KM
> >> >
> >> >
> >>
> >>
> >
> >
>
>

First of all, I would set TraceCallStack to 1, because that gives you
detailed info about where the error occurred.

Second, what values did you set for the other registry keys?

--
Jeffry van de Vuurst
CWR Mobility
www.cwrmobility.com
--
"krygim" <krygim@hotmail.com> wrote in message
news:uDZN5KnGGHA.1332@TK2MSFTNGP10.phx.gbl...
> Jeffry,
>
> I created the required registry keys with the values that your suggested.
> TraceCallStack was set to 0
> TraceSchedule was set to Hourly
> TraceDirectory points to c:\Program Files\Microsoft CRM, which was
> recreate
> by the CRM Client Setup program.
>
> I reboot the computer and start Outlook again. After the error message
> pops
> up, I open c:\Program Files\Microsoft CRM. However no trace file is found.
>
> Is there any other things I need to do?
>
> Thanks,
> KM
>
>
> "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
>> Yep, that means that you have access to the CRM webservice. So that's not
>> your problem then.
>>
>> You could try to enable tracing on your client machine and see what
> appears
>> in the trace files when you start Outlook. The exact error message should
>> appear there.
>>
>> To enable tracing on the client you add these registry keys to
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
>> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing, set
> the
>> value to 0 to turn it off again
>> b.. TraceDirectory (string) - this is the directory where the trace
> files
>> are stored. The directory has to exist, CRM will not create the
>> directory.
>> c.. TraceCategories (string) - set the value to *:Verbose
>> d.. TraceCallStack (dword) - set the value to 1 if your're interested
>> in
>> the stack trace
>> e.. TraceRefresh (dword) - set the value to 1
>> f.. TraceSchedule (string) - set it to one of the values of the
>> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
>> HTH,
>>
>> --
>> Jeffry van de Vuurst
>> CWR Mobility
>> www.cwrmobility.com
>> --
>> "krygim" <krygim@hotmail.com> wrote in message
>> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
>> > Hi Jeffry,
>> >
>> > When I browse to
>> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
>> > I get the following page. Is it normal?
>> >
>> >
>> > The following operations are supported. For a formal definition, please
>> > review the Service Description.
>> > a.. Execute
>> > Executes business logic and special operations using a message-based
>> > approach. The Execute method takes a message request class as a
> parameter
>> > and returns a message response class.
>> >
>> > b.. Retrieve
>> > Retrieves an instance of the specified entity.
>> >
>> > c.. RetrieveMultiple
>> > Retrieves a collection of entity instances of the specified type,
>> > which
>> > meet the specified conditions.
>> >
>> > d.. Delete
>> > Deletes the instance of the specified entity.
>> >
>> > e.. Create
>> > Creates an instance of an entity.
>> >
>> > f.. Update
>> > Updates the instance of the specified entity.
>> >
>> > g.. Fetch
>> > Executes a query specified in the FetchXML language. The results are
>> > returned as an XML string.
>> >
>> >
>> > Thanks,
>> > KM
>> >
>> >
>> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> Most of the time, in my experience, this means that it cannot connect
> to
>> > the
>> >> CRM server.
>> >>
>> >> Do you have a connection to the CRM server? Try browsing to
>> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do you
>> > get?
>> >>
>> >> HTH,
>> >>
>> >> --
>> >> Jeffry van de Vuurst
>> >> CWR Mobility
>> >> www.cwrmobility.com
>> >> --
>> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> > The "CRM" menu pad in my Outlook client is dim (disabled). Does this
>> > mean
>> >> > my
>> >> > CRM 3.0 client is not functional.
>> >> >
>> >> > I got the message following message after installing the 3.0 client
> for
>> >> > Outlook:
>> >> > "An error occurred loading Microsoft CRM functionality. Try
> restarting
>> >> > Microsoft Outlook. Contact your system administrator if errors
>> >> > persist."
>> >> >
>> >> > Many thanks for anybody who can help.
>> >> >
>> >> > KM
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Jeffrey,

The values that I set were as follows:
TraceEnabled=0x00000001 (1)
TraceDirectory=c:\Program Files\Microsoft CRM
TraceCategories=*:Verbose
TraceCallStack=0x00000000 (0)
TraceRefresh=0x00000001 (1)
TraceSchedule=Hourly

I have changed the value TraceCallStack to 0x00000001 (1). Then closed and
restart Outlook. I still could not find any file created in TraceDirectory
(c:\Program Files\Microsoft CRM). Did I do anything wrong?

Thanks,
KM


"Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
news:%23$K%23iAoGGHA.3776@TK2MSFTNGP10.phx.gbl...
> First of all, I would set TraceCallStack to 1, because that gives you
> detailed info about where the error occurred.
>
> Second, what values did you set for the other registry keys?
>
> --
> Jeffry van de Vuurst
> CWR Mobility
> www.cwrmobility.com
> --
> "krygim" <krygim@hotmail.com> wrote in message
> news:uDZN5KnGGHA.1332@TK2MSFTNGP10.phx.gbl...
> > Jeffry,
> >
> > I created the required registry keys with the values that your
suggested.
> > TraceCallStack was set to 0
> > TraceSchedule was set to Hourly
> > TraceDirectory points to c:\Program Files\Microsoft CRM, which was
> > recreate
> > by the CRM Client Setup program.
> >
> > I reboot the computer and start Outlook again. After the error message
> > pops
> > up, I open c:\Program Files\Microsoft CRM. However no trace file is
found.
> >
> > Is there any other things I need to do?
> >
> > Thanks,
> > KM
> >
> >
> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> > news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
> >> Yep, that means that you have access to the CRM webservice. So that's
not
> >> your problem then.
> >>
> >> You could try to enable tracing on your client machine and see what
> > appears
> >> in the trace files when you start Outlook. The exact error message
should
> >> appear there.
> >>
> >> To enable tracing on the client you add these registry keys to
> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
> >> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing, set
> > the
> >> value to 0 to turn it off again
> >> b.. TraceDirectory (string) - this is the directory where the trace
> > files
> >> are stored. The directory has to exist, CRM will not create the
> >> directory.
> >> c.. TraceCategories (string) - set the value to *:Verbose
> >> d.. TraceCallStack (dword) - set the value to 1 if your're interested
> >> in
> >> the stack trace
> >> e.. TraceRefresh (dword) - set the value to 1
> >> f.. TraceSchedule (string) - set it to one of the values of the
> >> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
> >> HTH,
> >>
> >> --
> >> Jeffry van de Vuurst
> >> CWR Mobility
> >> www.cwrmobility.com
> >> --
> >> "krygim" <krygim@hotmail.com> wrote in message
> >> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
> >> > Hi Jeffry,
> >> >
> >> > When I browse to
> >> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
> >> > I get the following page. Is it normal?
> >> >
> >> >
> >> > The following operations are supported. For a formal definition,
please
> >> > review the Service Description.
> >> > a.. Execute
> >> > Executes business logic and special operations using a message-based
> >> > approach. The Execute method takes a message request class as a
> > parameter
> >> > and returns a message response class.
> >> >
> >> > b.. Retrieve
> >> > Retrieves an instance of the specified entity.
> >> >
> >> > c.. RetrieveMultiple
> >> > Retrieves a collection of entity instances of the specified type,
> >> > which
> >> > meet the specified conditions.
> >> >
> >> > d.. Delete
> >> > Deletes the instance of the specified entity.
> >> >
> >> > e.. Create
> >> > Creates an instance of an entity.
> >> >
> >> > f.. Update
> >> > Updates the instance of the specified entity.
> >> >
> >> > g.. Fetch
> >> > Executes a query specified in the FetchXML language. The results are
> >> > returned as an XML string.
> >> >
> >> >
> >> > Thanks,
> >> > KM
> >> >
> >> >
> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> >> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> >> Most of the time, in my experience, this means that it cannot
connect
> > to
> >> > the
> >> >> CRM server.
> >> >>
> >> >> Do you have a connection to the CRM server? Try browsing to
> >> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do
you
> >> > get?
> >> >>
> >> >> HTH,
> >> >>
> >> >> --
> >> >> Jeffry van de Vuurst
> >> >> CWR Mobility
> >> >> www.cwrmobility.com
> >> >> --
> >> >> "krygim" <krygim@hotmail.com> wrote in message
> >> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> >> > The "CRM" menu pad in my Outlook client is dim (disabled). Does
this
> >> > mean
> >> >> > my
> >> >> > CRM 3.0 client is not functional.
> >> >> >
> >> >> > I got the message following message after installing the 3.0
client
> > for
> >> >> > Outlook:
> >> >> > "An error occurred loading Microsoft CRM functionality. Try
> > restarting
> >> >> > Microsoft Outlook. Contact your system administrator if errors
> >> >> > persist."
> >> >> >
> >> >> > Many thanks for anybody who can help.
> >> >> >
> >> >> > KM
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Strange, that should do it. You shouldn't need to reboot or anything.

The only thing I can think of, but that's a longshot, is to change the
TraceDirectory. Maybe it doesn't like files being written to the program
folder.

--
Jeffry van de Vuurst
CWR Mobility
www.cwrmobility.com
--
"Krygim" <krygim@hotmail.com> wrote in message
news:uJEFxioGGHA.2632@TK2MSFTNGP10.phx.gbl...
>
> Jeffrey,
>
> The values that I set were as follows:
> TraceEnabled=0x00000001 (1)
> TraceDirectory=c:\Program Files\Microsoft CRM
> TraceCategories=*:Verbose
> TraceCallStack=0x00000000 (0)
> TraceRefresh=0x00000001 (1)
> TraceSchedule=Hourly
>
> I have changed the value TraceCallStack to 0x00000001 (1). Then closed and
> restart Outlook. I still could not find any file created in TraceDirectory
> (c:\Program Files\Microsoft CRM). Did I do anything wrong?
>
> Thanks,
> KM
>
>
> "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> news:%23$K%23iAoGGHA.3776@TK2MSFTNGP10.phx.gbl...
>> First of all, I would set TraceCallStack to 1, because that gives you
>> detailed info about where the error occurred.
>>
>> Second, what values did you set for the other registry keys?
>>
>> --
>> Jeffry van de Vuurst
>> CWR Mobility
>> www.cwrmobility.com
>> --
>> "krygim" <krygim@hotmail.com> wrote in message
>> news:uDZN5KnGGHA.1332@TK2MSFTNGP10.phx.gbl...
>> > Jeffry,
>> >
>> > I created the required registry keys with the values that your
> suggested.
>> > TraceCallStack was set to 0
>> > TraceSchedule was set to Hourly
>> > TraceDirectory points to c:\Program Files\Microsoft CRM, which was
>> > recreate
>> > by the CRM Client Setup program.
>> >
>> > I reboot the computer and start Outlook again. After the error message
>> > pops
>> > up, I open c:\Program Files\Microsoft CRM. However no trace file is
> found.
>> >
>> > Is there any other things I need to do?
>> >
>> > Thanks,
>> > KM
>> >
>> >
>> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> > news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
>> >> Yep, that means that you have access to the CRM webservice. So that's
> not
>> >> your problem then.
>> >>
>> >> You could try to enable tracing on your client machine and see what
>> > appears
>> >> in the trace files when you start Outlook. The exact error message
> should
>> >> appear there.
>> >>
>> >> To enable tracing on the client you add these registry keys to
>> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
>> >> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing,
>> >> set
>> > the
>> >> value to 0 to turn it off again
>> >> b.. TraceDirectory (string) - this is the directory where the trace
>> > files
>> >> are stored. The directory has to exist, CRM will not create the
>> >> directory.
>> >> c.. TraceCategories (string) - set the value to *:Verbose
>> >> d.. TraceCallStack (dword) - set the value to 1 if your're
>> >> interested
>> >> in
>> >> the stack trace
>> >> e.. TraceRefresh (dword) - set the value to 1
>> >> f.. TraceSchedule (string) - set it to one of the values of the
>> >> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
>> >> HTH,
>> >>
>> >> --
>> >> Jeffry van de Vuurst
>> >> CWR Mobility
>> >> www.cwrmobility.com
>> >> --
>> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
>> >> > Hi Jeffry,
>> >> >
>> >> > When I browse to
>> >> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
>> >> > I get the following page. Is it normal?
>> >> >
>> >> >
>> >> > The following operations are supported. For a formal definition,
> please
>> >> > review the Service Description.
>> >> > a.. Execute
>> >> > Executes business logic and special operations using a
>> >> > message-based
>> >> > approach. The Execute method takes a message request class as a
>> > parameter
>> >> > and returns a message response class.
>> >> >
>> >> > b.. Retrieve
>> >> > Retrieves an instance of the specified entity.
>> >> >
>> >> > c.. RetrieveMultiple
>> >> > Retrieves a collection of entity instances of the specified type,
>> >> > which
>> >> > meet the specified conditions.
>> >> >
>> >> > d.. Delete
>> >> > Deletes the instance of the specified entity.
>> >> >
>> >> > e.. Create
>> >> > Creates an instance of an entity.
>> >> >
>> >> > f.. Update
>> >> > Updates the instance of the specified entity.
>> >> >
>> >> > g.. Fetch
>> >> > Executes a query specified in the FetchXML language. The results
>> >> > are
>> >> > returned as an XML string.
>> >> >
>> >> >
>> >> > Thanks,
>> >> > KM
>> >> >
>> >> >
>> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> >> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> >> Most of the time, in my experience, this means that it cannot
> connect
>> > to
>> >> > the
>> >> >> CRM server.
>> >> >>
>> >> >> Do you have a connection to the CRM server? Try browsing to
>> >> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What do
> you
>> >> > get?
>> >> >>
>> >> >> HTH,
>> >> >>
>> >> >> --
>> >> >> Jeffry van de Vuurst
>> >> >> CWR Mobility
>> >> >> www.cwrmobility.com
>> >> >> --
>> >> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> >> > The "CRM" menu pad in my Outlook client is dim (disabled). Does
> this
>> >> > mean
>> >> >> > my
>> >> >> > CRM 3.0 client is not functional.
>> >> >> >
>> >> >> > I got the message following message after installing the 3.0
> client
>> > for
>> >> >> > Outlook:
>> >> >> > "An error occurred loading Microsoft CRM functionality. Try
>> > restarting
>> >> >> > Microsoft Outlook. Contact your system administrator if errors
>> >> >> > persist."
>> >> >> >
>> >> >> > Many thanks for anybody who can help.
>> >> >> >
>> >> >> > KM
>> >> >> >
>> >> >> >
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Jeffry,

I made TraceDirectory point to an ordinary folder in another local drive.
Rebooted the computer and started Outlook again. However no trace file is
found in the new folder.

Anyway, thanks a lot for your time.

KM


"Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
news:%23to$7voGGHA.3120@TK2MSFTNGP10.phx.gbl...
> Strange, that should do it. You shouldn't need to reboot or anything.
>
> The only thing I can think of, but that's a longshot, is to change the
> TraceDirectory. Maybe it doesn't like files being written to the program
> folder.
>
> --
> Jeffry van de Vuurst
> CWR Mobility
> www.cwrmobility.com
> --
> "Krygim" <krygim@hotmail.com> wrote in message
> news:uJEFxioGGHA.2632@TK2MSFTNGP10.phx.gbl...
> >
> > Jeffrey,
> >
> > The values that I set were as follows:
> > TraceEnabled=0x00000001 (1)
> > TraceDirectory=c:\Program Files\Microsoft CRM
> > TraceCategories=*:Verbose
> > TraceCallStack=0x00000000 (0)
> > TraceRefresh=0x00000001 (1)
> > TraceSchedule=Hourly
> >
> > I have changed the value TraceCallStack to 0x00000001 (1). Then closed
and
> > restart Outlook. I still could not find any file created in
TraceDirectory
> > (c:\Program Files\Microsoft CRM). Did I do anything wrong?
> >
> > Thanks,
> > KM
> >
> >
> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> > news:%23$K%23iAoGGHA.3776@TK2MSFTNGP10.phx.gbl...
> >> First of all, I would set TraceCallStack to 1, because that gives you
> >> detailed info about where the error occurred.
> >>
> >> Second, what values did you set for the other registry keys?
> >>
> >> --
> >> Jeffry van de Vuurst
> >> CWR Mobility
> >> www.cwrmobility.com
> >> --
> >> "krygim" <krygim@hotmail.com> wrote in message
> >> news:uDZN5KnGGHA.1332@TK2MSFTNGP10.phx.gbl...
> >> > Jeffry,
> >> >
> >> > I created the required registry keys with the values that your
> > suggested.
> >> > TraceCallStack was set to 0
> >> > TraceSchedule was set to Hourly
> >> > TraceDirectory points to c:\Program Files\Microsoft CRM, which was
> >> > recreate
> >> > by the CRM Client Setup program.
> >> >
> >> > I reboot the computer and start Outlook again. After the error
message
> >> > pops
> >> > up, I open c:\Program Files\Microsoft CRM. However no trace file is
> > found.
> >> >
> >> > Is there any other things I need to do?
> >> >
> >> > Thanks,
> >> > KM
> >> >
> >> >
> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> >> > news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
> >> >> Yep, that means that you have access to the CRM webservice. So
that's
> > not
> >> >> your problem then.
> >> >>
> >> >> You could try to enable tracing on your client machine and see what
> >> > appears
> >> >> in the trace files when you start Outlook. The exact error message
> > should
> >> >> appear there.
> >> >>
> >> >> To enable tracing on the client you add these registry keys to
> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
> >> >> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing,
> >> >> set
> >> > the
> >> >> value to 0 to turn it off again
> >> >> b.. TraceDirectory (string) - this is the directory where the
trace
> >> > files
> >> >> are stored. The directory has to exist, CRM will not create the
> >> >> directory.
> >> >> c.. TraceCategories (string) - set the value to *:Verbose
> >> >> d.. TraceCallStack (dword) - set the value to 1 if your're
> >> >> interested
> >> >> in
> >> >> the stack trace
> >> >> e.. TraceRefresh (dword) - set the value to 1
> >> >> f.. TraceSchedule (string) - set it to one of the values of the
> >> >> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
> >> >> HTH,
> >> >>
> >> >> --
> >> >> Jeffry van de Vuurst
> >> >> CWR Mobility
> >> >> www.cwrmobility.com
> >> >> --
> >> >> "krygim" <krygim@hotmail.com> wrote in message
> >> >> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
> >> >> > Hi Jeffry,
> >> >> >
> >> >> > When I browse to
> >> >> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
> >> >> > I get the following page. Is it normal?
> >> >> >
> >> >> >
> >> >> > The following operations are supported. For a formal definition,
> > please
> >> >> > review the Service Description.
> >> >> > a.. Execute
> >> >> > Executes business logic and special operations using a
> >> >> > message-based
> >> >> > approach. The Execute method takes a message request class as a
> >> > parameter
> >> >> > and returns a message response class.
> >> >> >
> >> >> > b.. Retrieve
> >> >> > Retrieves an instance of the specified entity.
> >> >> >
> >> >> > c.. RetrieveMultiple
> >> >> > Retrieves a collection of entity instances of the specified type,
> >> >> > which
> >> >> > meet the specified conditions.
> >> >> >
> >> >> > d.. Delete
> >> >> > Deletes the instance of the specified entity.
> >> >> >
> >> >> > e.. Create
> >> >> > Creates an instance of an entity.
> >> >> >
> >> >> > f.. Update
> >> >> > Updates the instance of the specified entity.
> >> >> >
> >> >> > g.. Fetch
> >> >> > Executes a query specified in the FetchXML language. The results
> >> >> > are
> >> >> > returned as an XML string.
> >> >> >
> >> >> >
> >> >> > Thanks,
> >> >> > KM
> >> >> >
> >> >> >
> >> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> >> >> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> >> >> Most of the time, in my experience, this means that it cannot
> > connect
> >> > to
> >> >> > the
> >> >> >> CRM server.
> >> >> >>
> >> >> >> Do you have a connection to the CRM server? Try browsing to
> >> >> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What
do
> > you
> >> >> > get?
> >> >> >>
> >> >> >> HTH,
> >> >> >>
> >> >> >> --
> >> >> >> Jeffry van de Vuurst
> >> >> >> CWR Mobility
> >> >> >> www.cwrmobility.com
> >> >> >> --
> >> >> >> "krygim" <krygim@hotmail.com> wrote in message
> >> >> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
> >> >> >> > The "CRM" menu pad in my Outlook client is dim (disabled). Does
> > this
> >> >> > mean
> >> >> >> > my
> >> >> >> > CRM 3.0 client is not functional.
> >> >> >> >
> >> >> >> > I got the message following message after installing the 3.0
> > client
> >> > for
> >> >> >> > Outlook:
> >> >> >> > "An error occurred loading Microsoft CRM functionality. Try
> >> > restarting
> >> >> >> > Microsoft Outlook. Contact your system administrator if errors
> >> >> >> > persist."
> >> >> >> >
> >> >> >> > Many thanks for anybody who can help.
> >> >> >> >
> >> >> >> > KM
> >> >> >> >
> >> >> >> >
> >> >> >>
> >> >> >>
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Sorry I couldn't help you.

Let me know when you find the problem, because I'm very curious what it is.

--
Jeffry van de Vuurst
CWR Mobility
www.cwrmobility.com
--
"Krygim" <krygim@hotmail.com> wrote in message
news:%23QTVH4pGGHA.3100@tk2msftngp13.phx.gbl...
> Jeffry,
>
> I made TraceDirectory point to an ordinary folder in another local drive.
> Rebooted the computer and started Outlook again. However no trace file is
> found in the new folder.
>
> Anyway, thanks a lot for your time.
>
> KM
>
>
> "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
> news:%23to$7voGGHA.3120@TK2MSFTNGP10.phx.gbl...
>> Strange, that should do it. You shouldn't need to reboot or anything.
>>
>> The only thing I can think of, but that's a longshot, is to change the
>> TraceDirectory. Maybe it doesn't like files being written to the program
>> folder.
>>
>> --
>> Jeffry van de Vuurst
>> CWR Mobility
>> www.cwrmobility.com
>> --
>> "Krygim" <krygim@hotmail.com> wrote in message
>> news:uJEFxioGGHA.2632@TK2MSFTNGP10.phx.gbl...
>> >
>> > Jeffrey,
>> >
>> > The values that I set were as follows:
>> > TraceEnabled=0x00000001 (1)
>> > TraceDirectory=c:\Program Files\Microsoft CRM
>> > TraceCategories=*:Verbose
>> > TraceCallStack=0x00000000 (0)
>> > TraceRefresh=0x00000001 (1)
>> > TraceSchedule=Hourly
>> >
>> > I have changed the value TraceCallStack to 0x00000001 (1). Then closed
> and
>> > restart Outlook. I still could not find any file created in
> TraceDirectory
>> > (c:\Program Files\Microsoft CRM). Did I do anything wrong?
>> >
>> > Thanks,
>> > KM
>> >
>> >
>> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> > news:%23$K%23iAoGGHA.3776@TK2MSFTNGP10.phx.gbl...
>> >> First of all, I would set TraceCallStack to 1, because that gives you
>> >> detailed info about where the error occurred.
>> >>
>> >> Second, what values did you set for the other registry keys?
>> >>
>> >> --
>> >> Jeffry van de Vuurst
>> >> CWR Mobility
>> >> www.cwrmobility.com
>> >> --
>> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> news:uDZN5KnGGHA.1332@TK2MSFTNGP10.phx.gbl...
>> >> > Jeffry,
>> >> >
>> >> > I created the required registry keys with the values that your
>> > suggested.
>> >> > TraceCallStack was set to 0
>> >> > TraceSchedule was set to Hourly
>> >> > TraceDirectory points to c:\Program Files\Microsoft CRM, which was
>> >> > recreate
>> >> > by the CRM Client Setup program.
>> >> >
>> >> > I reboot the computer and start Outlook again. After the error
> message
>> >> > pops
>> >> > up, I open c:\Program Files\Microsoft CRM. However no trace file is
>> > found.
>> >> >
>> >> > Is there any other things I need to do?
>> >> >
>> >> > Thanks,
>> >> > KM
>> >> >
>> >> >
>> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> >> > news:OFjQJ%23BGGHA.2708@TK2MSFTNGP11.phx.gbl...
>> >> >> Yep, that means that you have access to the CRM webservice. So
> that's
>> > not
>> >> >> your problem then.
>> >> >>
>> >> >> You could try to enable tracing on your client machine and see what
>> >> > appears
>> >> >> in the trace files when you start Outlook. The exact error message
>> > should
>> >> >> appear there.
>> >> >>
>> >> >> To enable tracing on the client you add these registry keys to
>> >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient:
>> >> >> a.. TraceEnabled (dword) - set the value to 1 to turn on tracing,
>> >> >> set
>> >> > the
>> >> >> value to 0 to turn it off again
>> >> >> b.. TraceDirectory (string) - this is the directory where the
> trace
>> >> > files
>> >> >> are stored. The directory has to exist, CRM will not create the
>> >> >> directory.
>> >> >> c.. TraceCategories (string) - set the value to *:Verbose
>> >> >> d.. TraceCallStack (dword) - set the value to 1 if your're
>> >> >> interested
>> >> >> in
>> >> >> the stack trace
>> >> >> e.. TraceRefresh (dword) - set the value to 1
>> >> >> f.. TraceSchedule (string) - set it to one of the values of the
>> >> >> Microsoft.Crm.TraceSchedule-enum: e.g. Daily or Hourly
>> >> >> HTH,
>> >> >>
>> >> >> --
>> >> >> Jeffry van de Vuurst
>> >> >> CWR Mobility
>> >> >> www.cwrmobility.com
>> >> >> --
>> >> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> >> news:OpwXuOBGGHA.3984@TK2MSFTNGP14.phx.gbl...
>> >> >> > Hi Jeffry,
>> >> >> >
>> >> >> > When I browse to
>> >> >> > http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx,
>> >> >> > I get the following page. Is it normal?
>> >> >> >
>> >> >> >
>> >> >> > The following operations are supported. For a formal definition,
>> > please
>> >> >> > review the Service Description.
>> >> >> > a.. Execute
>> >> >> > Executes business logic and special operations using a
>> >> >> > message-based
>> >> >> > approach. The Execute method takes a message request class as a
>> >> > parameter
>> >> >> > and returns a message response class.
>> >> >> >
>> >> >> > b.. Retrieve
>> >> >> > Retrieves an instance of the specified entity.
>> >> >> >
>> >> >> > c.. RetrieveMultiple
>> >> >> > Retrieves a collection of entity instances of the specified
>> >> >> > type,
>> >> >> > which
>> >> >> > meet the specified conditions.
>> >> >> >
>> >> >> > d.. Delete
>> >> >> > Deletes the instance of the specified entity.
>> >> >> >
>> >> >> > e.. Create
>> >> >> > Creates an instance of an entity.
>> >> >> >
>> >> >> > f.. Update
>> >> >> > Updates the instance of the specified entity.
>> >> >> >
>> >> >> > g.. Fetch
>> >> >> > Executes a query specified in the FetchXML language. The results
>> >> >> > are
>> >> >> > returned as an XML string.
>> >> >> >
>> >> >> >
>> >> >> > Thanks,
>> >> >> > KM
>> >> >> >
>> >> >> >
>> >> >> > "Jeffry van de Vuurst" <reply@to.newsgroup> wrote in message
>> >> >> > news:ukbFbg1FGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> >> >> Most of the time, in my experience, this means that it cannot
>> > connect
>> >> > to
>> >> >> > the
>> >> >> >> CRM server.
>> >> >> >>
>> >> >> >> Do you have a connection to the CRM server? Try browsing to
>> >> >> >> http://<yourcrmserver>/mscrmservices/2006/crmservice.asmx. What
> do
>> > you
>> >> >> > get?
>> >> >> >>
>> >> >> >> HTH,
>> >> >> >>
>> >> >> >> --
>> >> >> >> Jeffry van de Vuurst
>> >> >> >> CWR Mobility
>> >> >> >> www.cwrmobility.com
>> >> >> >> --
>> >> >> >> "krygim" <krygim@hotmail.com> wrote in message
>> >> >> >> news:e%23t$kuyFGHA.2036@TK2MSFTNGP14.phx.gbl...
>> >> >> >> > The "CRM" menu pad in my Outlook client is dim (disabled).
>> >> >> >> > Does
>> > this
>> >> >> > mean
>> >> >> >> > my
>> >> >> >> > CRM 3.0 client is not functional.
>> >> >> >> >
>> >> >> >> > I got the message following message after installing the 3.0
>> > client
>> >> > for
>> >> >> >> > Outlook:
>> >> >> >> > "An error occurred loading Microsoft CRM functionality. Try
>> >> > restarting
>> >> >> >> > Microsoft Outlook. Contact your system administrator if errors
>> >> >> >> > persist."
>> >> >> >> >
>> >> >> >> > Many thanks for anybody who can help.
>> >> >> >> >
>> >> >> >> > KM
>> >> >> >> >
>> >> >> >> >
>> >> >> >>
>> >> >> >>
>> >> >> >
>> >> >> >
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>