ERP Systems as Quality Control Support

For the past few years, ERP systems have became one of the most powerful tools for quality control management. But ERP is just an informatics system that provides support to the integrated business management.

Goals of the Quality Control Module included in ERP

The main objectives of the quality control module are the construction and maintenance of the filing of the quality control. The control of reception, internal rejections, clients, claims, providers and evaluations of the same corrective actions are related to their follow-up, and are also some of the goals that this module offers. Furthermore, it is also helpful for internal auditory procedures and for the control of auditory providers.

Special Requirements of the Module

It is necessary to determine a whole series of data and values previously in order to make the proper follow-up work and quality control under the context of ERP software. For that, there are some different characteristics and contents:

1. Value of Providers: include the values and qualifications of each provider; determine the qualification criteria for delivery of supply with concerted quality.
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2. Type of internal and external incidences: determine the causes of bad quality (internal or external) regarding the client; take into account where it has been made, the responsible parties and the origin; reflect the decisions made in relation to it.
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3. Control Issues: determine the characteristics that will be registered in the evaluation; decide the size of the sample, means and types of control that will be used.
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4. Auditory Procedures and corrective actions: state the methods of auditory and responsible parties; determine the type of corrective actions; analyze the ranking of compliance with the processes through checking; name the different departments that are responsible, and attach the documents and rules for control support.

There are several documents associated with the quality control which have the main objective of detailing all the aspects that may avoid the incorrect service offer. From the most basics to the more complete, this documentation will be classified as follows:

1. Control Issues: Detail the controls to be made from the reception of the merchandise to the moment of manufacturing. These regulations are separated in three groups:

a. Reception Rules: With the objective to register all the controls made in the reception of materials and purchase products, these rules are generally created to be related through a register of the different versions and corresponding observations.

b. Procedure Rules: This involves making a group of controls responsible for all the operations needed for the manufacturing of a product. At this point, it should be taken into account the internal operations as well as the ones developed in the factory itself, as the external ones will be controlled with the same format as the reception ones.

c. Final Control Rules: This is the group of controls that are to be made once the whole process of product manufacturing is completed.

2. Control Plan: It make reference to all the controls identified for that purpose in the regulations.

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