Oracle Apps 11i: Overview of popular ERP Products Page - 3

Siebel

What Is Siebel?

Siebel Systems is an eBusiness solutions company and a market-leading provider of Customer Relationship Management (CRM) software. Tom Siebel (CEO) and Pat House (Executive Vice President) founded Siebel Systems in July 1993. Headquartered in San Mateo, California, the company has over 5,000 employees who work in numerous offices and countries worldwide.

Siebel's initial product set out to organize and automate the sales force with calendars and contact management systems. It has since added numerous other Customer Service, Marketing and e-Commerce applications to its product line. Siebel has quickly become one of the fastest growing companies in the United States, in part because it formed early partnerships with large firms like Charles Schwab, Andersen Consulting and Compaq. Siebel has garnered name recognition and financial success, and is well known for its dedication to providing good customer service. Every quarter, a third-party service performs an audit of Siebel customers' satisfaction, which helps determine Siebel employees' compensation.

Siebel Product Overview

Siebel's applications allow companies to access information about their customers whenever they need it. Siebel's main product line includes its Call Center, Field Services and Sales, and Marketing applications, which allow employees located in different parts of a company to have access to the information they need to assist, service and make additional sales to customers. Recent additions to the Siebel product line allow customers and business partners to access to their own information via the Internet for self-service. By effectively managing customer information with Siebel products, the Sales Force can sell more, Marketing teams can more effectively target campaigns to existing customers, and Customer Service Representatives can resolve customer issues quickly and more efficiently.

In the next Tutorial we will talk about the Advantages of Oracle E-Business Suite.