Emotional Intelligence

Emotional Intelligence Overview

For the longest time, business organizations thought that the most important thing for their employees to have is a high IQ (Intelligence Quotient) but ever since the term ‘Emotional Intelligence’ or EI was introduced, more and more companies have come to realize that it is just as important to employ people who have the ability to assess, perceive, control, and influence their own emotions and that of others.

There are many instances wherein one’s EI will be put to good use in the workplace. Managers need to be able to effectively lead and manage their members; employees need to build good working relationships with each other; and even the companies as a whole need to know how to interact with their employees and their customers in order to meet their goals. Needless to say, people with high EI are more likely to succeed than those who have low EI.

Training Objectives

By the end of this self-paced training, you will be able to:

• Get a clear understanding of the significance and meaning of Emotional Intelligence
• Know how to measure your own emotional intelligence
• Learn how to manage your emotions and enhance your emotional intelligence
• Learn how to manage conflicts in the workplace
• Learn how to build better relationships in the workplace
• Know how to develop your team’s emotional intelligence

Target Audience

This Emotional Intelligence training program is designed for people who believe that they need to develop and enhance their EI. Managers, executives, and even entry-level employees could greatly benefit from this program because it will teach them how to improve their own emotional intelligence level so that they can be in better control of their own emotions and consequently, improve their job performance.

1. What is Emotional Intelligence?

   Emotional Intelligence is a term which is used to describe the ability or skill of an individual to influence the emotions within themselves as well as other people. Not only is a person able to influence these emotions but they are also capable of managing and assessing them. EI is considered to be on the cutting edge of psychological research

2. What is Constructive Thinking?

   In order to understand constructive thinking it is  essential to understand emotions first. Many people feel that their emotions are a way in which they automatically react to circumstances. To them an event happens and then this event triggers emotions. Most of these people are aware that it is possible for them to control their emotions

3. Emotional Intelligence and Leadership

   There is a connection between one s emotional intelligence and their ability to lead.  In recent years more attention has been paid to the connections that exist between emotional intelligence and leadership. Those who have higher than average EQs tend to be very skilled when it comes to management putting people at ease and finding a balance

4. Significance of Emotions in Decision Making

   Emotions are best when they are left out" of the decision making process.  Due to the fact that humans are emotional creatures it would be foolish and unwise to advocate people to get rid of their emotions" . This is both unnecessary and unhealthy for we all have emotions for a reason.  However there are times when

5. Significance of Emotional Intelligence at WorkPlace

   Some argue that EQ is more important in the work place than IQ.  In the work place there are constant interactions which are occurring among the people who work there. While some of these interactions are positive others are negative. The key aspect managers and company leaders must understand is that over time each of these interactions

6. How to Measure Emotional Intelligence

   EI Measurement Because there are a number of concepts which are associated with EI and the field is continuing to expand this means that no standard has been developed for properly measuring EI. However there are a number of common ways in which this phenomenon can be viewed and in this lies the key to properly measuring it. One way of analyzing

7. How to Manage Emotions

   Learning how to manage your emotions can bring great success.  We are all human beings and this means we all have emotions. No matter how rich or poor you are and regardless of where you come from you will be prone to a variety of different emotions on a daily basis. Sometimes you will be joyful while at other times you will be sad jealous

8. How to Develop Emotional Intelligence

   When it comes to psychological research emotional intelligence is probably one of the most advanced areas of research available today. Historically a large amount of attention has been paid to general intelligence. Though writers have touched on similar subjects since the time of Darwin most researchers did not take the subject seriously until very

9. Conflict Management using Emotional Intelligence

   Lack of emotional intelligence is one the leading cause of conflict.  Researchers in EI express the view that a lack of emotional intelligence is one of the leading causes of conflict in our society. It is is difficult to argue with this logic. At the root of all conflict is a lack of sensitivity on the part of one or both parties. Sensitivity

10. Building Team Emotional Intelligence

    As more organizations become aware of the importance EQ plays in their institutions they must decide on best ways to implement it with their members. Leaders cannot expect their followers to pick up EQ naturally; it is something that must be instilled in them from a higher authority. Having said that the amount of EQ that any given team has is

11. How to Manage Emotional Bias

    Emotional bias can affect us all but learning how to manage it is important.  Emotional bias is defined as having a bias when it comes to the emotions of oneself when compared to the emotions of another." Emotional bias is a frequent problem that leads to conflict on a regular basis. When you have a bias with your emotions

12. Importance of Emotional Intelligence

    Your emotional competence will play a crucial role when it comes to your success as an employee. However for many years many people thought otherwise. For most people including senior executives it was thought that those with a higher IQ were the most important aspect of a company s success. Decades of research has now confirmed what many people

13. Business Relationship Management

    Your ability to manage relationships both in your personal and business life are critically important.  Relationship management is defined as those processes that organizations and individuals use in order to maintain the connections they have with each other. While organizations focus more on maintaining relationships with their customers