The entire buzz about cloud computing and its effects on businesses are all geared towards the improvement of customer experience. Businesses want to improve their business process to increase the number of customers through better service and increased availability.
The user’s experience in cloud computing could actually be direct wherein they would have the ability to use the online application of the business or their experience could be indirect wherein the improved tools in cloud computing will improve the customer interaction with the company. Either way, business should always focus on their customer first as they become the end point or the ultimate gauge if cloud computing is actually the right move for the enterprise.
It can be even said that the assurance of success of cloud computing could be done if businesses would think of cloud computing on how it would ultimately affect the clients or users. As much as possible, businesses have to concretely identify how the end user will benefit from cloud computing. The more concrete and precise the explanation, the more likely cloud computing will be a success.
Not every user is aware of the term “cloud computing,” but users will eventually notice the difference in operation, they will appreciate the update. Businesses have to impress certain improvement in service quality to ensure success in cloud computing implementation.
Adaptability and Learning
The biggest challenge for every user when trying to deal with cloud computing is on learning the application presented by the enterprise. This is especially true when cloud computing application directly influences the user experience through the online application. Like any new application, users have to be acquainted with the application before they can fully utilize the online application.
This actually presents some danger on the side of the users. Cloud computing is being adopted by business leaders and most of the processes in cloud computing are for sensitive business processes such online purchases of products or acquisition of services. If the user does not get the online process the first time, the wrong product maybe purchased or could even be exposed to different types of security attacks.
Businesses have to make sure the online application is user friendly even if they are only used for the first time. This is always a must for start-up companies as they are still slowly gaining users and frustration on first time use will not ensure success in cloud computing.
Technology on User’s End
Although there significant improvement in applications ability to be launched in most platforms; the success of the implementation of the application is still based on the users gadget. There are many reputable applications launched in cloud computing but they missed the company was not able to consider the local gadget of their users.
Although it can be said that the processing power in cloud computing is based on the online (or network) connectivity of the local gadget, the internal processing power of the gadget will still affect the users. Imposing too many hardware upgrades to the user will diminish the chances of success in cloud computing.
Like the enterprise, users are also concerned about the security in cloud computing. Although they are not aware of cloud computing, they are aware of the increased security risks of online applications. By entering their personal information online, they are opening up a lot of security risks which they may or may not know about. Spyware as different viruses could be used track user’s online activity which will steal the user’s sensitive information. Companies are even at risk of being hacked through users as their activity could be used as a key.
Keeping Things Simple
Ultimately, users need simple online applications that are easy to understand and navigate. An application may have thousands of features that could benefit the user but if those features are not easily presented to the user, the application will fail considerably.
Keeping things simple will also enable more local gadgets to access the system. Even though cloud computing needs a reliable hardware configuration for full implementation in the enterprise the end user does not have to make some changes in their end. The general user should be used as a basis for success in cloud computing.