Conflict Management Overview
There are many factors that can cause conflicts. A conflict may arise because of personality clashes, poor communication, change of responsibilities, change of leadership, dissatisfaction, disagreements, and poor management style. Although it is best to be able to avoid and prevent conflicts, it is really something that is considered inevitable especially in environments where two or more people are working together hence the need for effective conflict management.

Conflicts can be very difficult to deal with especially if you do not have sufficient experience in managing people and in managing yourself. It is not rare for managers to get into a conflict or a disagreement with his or her subordinates. It is also not uncommon for employees to get into conflicts with each other. The truth is that conflicts are a normal part of business operations and these things are bound to happen sooner or later.This section on Conflict Management contains a multitude of information regarding conflict management, particularly on how to resolve conflicts, how to mediate, how to manage team conflicts, and essentially, how to possess the skills needed to resolve and manage conflicts.

Training Objectives
By the end of this self-paced training, you will be able to:

Gain a complete understanding of the reasons why conflicts arise
Master the warning signs of conflict
Know the different types of conflicts and how to deal with each one
Learn some tips on how to avoid conflicts
Understand the common reasons why team conflicts arise and know how to handle them
Learn essential conflict resolution tips for both managers and employees

Target Audience
Conflict Management training provided here is very helpful to managers and employees in developing their skills and abilities to manage and effectively deal with conflicts in the workplace.